AES-SONEL wants to convert 100,000 customers to the payment of their electricity bills via mobile phone. Up to the end of October, transactions are free
AES-SONEL and its mobile telephony partners (Orange and MTN) hereby inform their customers that the payment of electricity bills through mobile phones is free since from August 1, 2012.
Orange subscribers will not spend any franc to pay their AES-SONEL bills via Orange Money up to the end of September, and will receive CFAF 1000 airtime in addition offered freely for each electricity bill paid.
Up to the end of October 2012, the AES-SONEL customer who pays his/her electricity bill via MTN Mobile Money will not be charged for the transaction.
AES-SONEL and its partners thus want to encourage customers to adopt henceforth this innovative method of payment that contributes in significantly improving the customer service quality.
Pay your bill in two minutes with guaranteed traceability
Mobile payment of bills is a response to problems that most AES-SONEL subscribers face till date when paying bills at commercial agencies. They will no longer have to spend several hours in queues or pay their bills through third parties. Payment through the mobile phone takes about two minutes. It is really convenient and timesaving.
Furthermore, traceability is also guaranteed. The user receives an SMS notification as proof of payment of his/her bill. In addition, there is an internet interface that enables the customer to edit payment receipts of his/her bills.
The platform offers the customer the possibility to be informed through SMS of the availability of his/her bill, the amount to be paid and the payment deadline. Another SMS informs the customer within 48 hours before the due date of his/her bill. The solution also makes it possible to settle a close person’s electricity bill by remote payment.
Launched in September 2011, the AES-SONEL payment through the mobile solution is already being used by 20,000 subscribers i.e. 7,000 in Douala, 4,000 in Yaounde, 2,800 in the Northern regions, 1,600 in the West and North-West… The enthusiasm of customers vis-à-vis this new means of payment of bills is on the upswing with regard to the increase in the volume of transactions. The objective of the campaign launched on 1st August is to move from a pool of 20,000 subscribers to the mobile payment method to 120,000 customers, i.e. a target of 100,000 new users.
For any further information or request for interview, please contact:
- Alexandre Siewe, Deputy Director for Communication and Brand Management Tel. 79503779 E-mail:
- or Raoul Mbenjo, Media Relations Officer, 75299463, E-mail:
About payment by mobile telephone
Payment by mobile telephone is a system that links traditional telephone operators with banks. It enables customers to use their mobile telephones to transfer money through money order, pay electricity or water bills, receive salaries and even grant loans or take out insurance policies.
This practice was developed in regions where traditional banks were not well established and where most persons did not have access to financial services.
In the world, since March 2012, at least 130 mobile telephone payment systems have been launched; especially in Africa, which plays a leading role in the use of this system, sixty platforms have already been launched of which sixteen in five countries in East Africa: Burundi, Kenya, Uganda, Rwanda, and Tanzania.
Payment by mobile telephone is a solution that has been widely adopted by East African countries with about 30 million users, according to a report by the United Nations Conference on Trade and Development (UNCTD) published at the end of June. Seventeen (17) million of these subscribers are in Kenya while 10 million are in Tanzania. It is close to half of the population of these countries that is enjoying the benefits of payment by mobile telephone. Consequently, people in these countries have been able to overcome problems of long distances between their homes and the sales points, loss of time because of queuing at the agencies and security of their money.